FAQs

 

 

GENERAL

What makes Lilyanne Design different?

We are woman-owned and founded, created by an artist and feature all original work. We make high quality products that aim to bring the classic designs into a modern world. 

What payment methods do you accept?

We accept American Express, Discover, Mastercard, Visa, Apple Pay, Meta Pay, Google Pay, PayPal and Vimeo. Only one credit card can be applied per order. Your card will be charged at the time your order is placed. All website pricing is listed in USD.

SHIPPING

How much does shipping cost?

        We offer $10 shipping for orders up to $30, $12.50 shipping for orders up to $50, $15 shipping for orders up to $75, $17.50 shipping on orders up to $100, and FREE Bonus Shipping on all orders over $100 within the continental US (not Alaska or Hawaii). Shipping costs are constantly being reviewed and adjusted as able.

Returns, Exchanges, and Refunds

Because all orders are printed especially for each purchase, I am not able to offer returns, exchanges, or refunds. If there happen to be flaws or construction issues with your order, please email me. Include the Order ID found on the packing slip and images of the items in question. 

Items are missing from my order. Did they ship separately?

To protect your items from damage in transit, orders that include different product types will ship separately. This also helps to avoid any unnecessary delays, since some items are constructed in different locations on different timelines. 

You will receive a shipping confirmation email with more details as each partial order ships.

If you are still missing an item once all your packages have been received, please email me for further assistance. 

 

GENERAL LICENSES FOR PATTERN PACKS

Personal License

  • The licensed asset can appear in non-commercial project(s)
  • CAN be used for:
    • End products not for sale
    • One personal social media account with non-commercial activities
  • CANNOT be used for:
    • End products for sale
    • Business social media accounts
    • Physical or digital paid advertisements
    • Native apps, web apps, or games

Commercial License

  • The licensed asset can appear in up to 5,000 end products for sale
  • CAN be used for:
    • Up to 5,000 physical or digital end products for sale
    • One business social media account owned and managed by the licensee
    • Unlimited physical advertisements for local markets
    • Digital paid advertisements with unlimited impressions
    • Broadcast and streaming for up to 500,000 lifetime viewers
  • CANNOT be used for:
    • Native apps, web apps, or games

Extended Commercial License

  • The licensed asset can appear in up to 250,000 end products for sale
  • CAN be used for:
    • Up to 250,000 physical or digital end products for sale
    • Unlimited business social media account owned and managed by the licensee
    • Unlimited physical advertisements for local markets
    • Digital paid advertisements with unlimited impressions
    • Broadcast and streaming for up to 500,000 lifetime viewers
    • One native app, web app, or game downloaded or sold up to 250,000 time 

Lilyanne Design retains full copyright of all designs sold.

 

FAIR TRADE

What is Fair Trade? Fair Trade empowers women, sends girls to school, and transforms communities. When you use your purchasing power to shop Fair Trade, you create a chain of goodness around the world. For more information about Fair Trade, visit: Fair Trade Federation and Home of Fair Trade Enterprises. 

Fair Trade is:

  • Fair wages
  • Dignified work
  • Long-term partnerships
  • Safe working conditions
  • Health care and child care
  • Sustainable practices

 

MISCELLANEOUS

Do you do custom illustrations?

I have included my portfolio. If you see a design that you'd like on a specific product in my shop, please send me an email at anne@lilyannedesign.com with the pattern name/SKU number and the product/size you'd like it on. I will then create the product and add it to my shop for you! 

If you have an idea for a design you may like to see, I'm happy to hear it. I may or may not be able to accommodate at that time, but please send me an email and we can figure it out!

Do you license your designs?

Yes! I would love for you to license my artwork to put onto your products. I look forward to building a long term relationship with you and your company. I believe my artwork can be a perfect fit! 

Here is how to license my work:

STEP 1 - Look through my portfolio and select the art you would like to license. If you would like slight changes to the artwork, such as color changes or slight design element adjustments, I'm happy to accommodate! Send me an email with the design(s) name/SKU. 

STEP 2 - We will negotiate payment terms. I will retain the copyright to my artwork, and you can use it on your products for an agreed upon amount of time. I will prepare the files for you so they are production ready. Once you have the files, you can start creating the final products.

STEP 3 - You produce products featuring my designs. You can sell them wholesale or direct to consumer. I will promote your products on my website and social media. 

STEP 4 - Once your products are available for purchase, you will pay me an agreed upon royalty. This payment can be paid monthly or quarterly. And if you are happy with our work together, then we can work together on a new project :)