FAQs
GENERAL
What makes Lilyanne Design different?
We are woman-owned and founded, created by an artist and feature all original work. We make high quality products that aim to bring the classic designs into a modern world.
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, Apple Pay, Meta Pay, Google Pay, PayPal and Vimeo. Only one credit card can be applied per order. Your card will be charged at the time your order is placed. All website pricing is listed in USD.
SHIPPING
How much does shipping cost?
Lilyanne Design ships within the continental US (not Alaska or Hawaii). Shipping costs are as follows:
- FREE shipping on all orders over $100
- 0-1 lb - $6.90
- 1-5 lb - $9.90
- 5-70 lb - $19.90
Returns, Exchanges, and Refunds
For orders that are printed especially for each purchase, I am not able to offer returns, exchanges, or refunds. If there happen to be flaws or construction issues with your order, please email me. Include the Order ID found on the packing slip and images of the items in question.
For products that are made in house at Lilyanne Design, returns, exchanges and refunds may be possible within the first week post purchase. Send me an email with your order ID and reason for desired return and I'll be happy to assist!
Items are missing from my order. Did they ship separately?
To protect your items from damage in transit, orders that include different product types will ship separately. This also helps to avoid any unnecessary delays, since some items are constructed in different locations on different timelines.
You will receive a shipping confirmation email with more details as each partial order ships.
If you are still missing an item once all your packages have been received, please email me for further assistance.
MISCELLANEOUS
Do you license your designs?
Yes! I would love for you to license my artwork to put onto your products. I look forward to building a long term relationship with you and your company. I believe my artwork can be a perfect fit!
Here is how to license my work:
STEP 1 - Look through my portfolio and select the art you would like to license. If you would like slight changes to the artwork, such as color changes or slight design element adjustments, I'm happy to accommodate! Send me an email with the design(s) name/SKU.
STEP 2 - We will negotiate payment terms. I will retain the copyright to my artwork, and you can use it on your products for an agreed upon amount of time. I will prepare the files for you so they are production ready. Once you have the files, you can start creating the final products.
STEP 3 - You produce products featuring my designs. You can sell them wholesale or direct to consumer. I will promote your products on my website and social media.
STEP 4 - Once your products are available for purchase, you will pay me an agreed upon royalty. This payment can be paid monthly or quarterly. And if you are happy with our work together, then we can work together on a new project :)
FABRIC INFORMATION
Care Instructions & Sewing Recommendations
Petal Signature Cotton®
Machine wash warm or cool on a gentle/delicate setting, using phosphate-free detergent. Machine dry on a low temperature setting. Iron on the reverse side of the fabric. Woven fabrics may experience fraying when washed. We recommend serging or stay-stitching 1/4"-1/2" from the cut edge or using a delicates bag when pre-washing. Estimated shrinkage: 5-6% in length and 2-3% in width.
Needle: Universal; Size: 70, 75 (10,11)
Thread: 100% cotton, all purpose; Size 24, 27, 30
Stitches per inch/cm: 10-14/inch (4-6/cm)
Linen Cotton Canvas
Machine wash cool on a gentle/delicate setting, using phosphate-free detergent. Machine dry on a low temperature setting. Iron on the reverse side of the fabric. Dry clean if preferred. Woven fabrics may experience fraying when washed. We recommend serging or stay-stitching 1/4"-1/2" from the cut edge or using a delicates bag when pre-washing. Estimated shrinkage: 3-6% length x 0-1% width. Pre-washing is recommended for most projects.
Needle: Universal Denim/Jeans; Size: 80, 90, 100 (12, 14, 16)
Thread: 100% cotton, Heavy; Size 30, 35, 40
Stitches per inch/cm: 10-12/inch (4-5/cm)
Lightweight Cotton Twill
Machine wash cool on a gentle/delicate setting, using phosphate-free detergent. Machine dry on a low temperature setting. Iron on the reverse side of the fabric. Dry clean if preferred. Woven fabrics may experience fraying when washed. We recommend serging or stay-stitching 1/4"-1/2" from the cut edge or using a delicates bag when pre-washing. Estimated shrinkage 4-5% length x 1-2% wedge. Pre-washing is recommended for most projects.
Needle: Universal; Size: 80-90
Thread: 100% polyester, All Purpose; Size 24, 27, 30
Stitches per inch/cm: 8-10/inch (3-4/cm)
Performance Linen
Wash separately in cool water using a gentle machine cycle. Machine dry using a low temperature or permanent press setting and remove promptly to avoid wrinkles. Dry clean if preferred. Estimated shrinkage 1.5-3% in length and 0-2% in width. Prewashing recommended for most projects.
Needle: Universal; Size: 90, 100
Thread: 100% polyester, All Purpose; Size 40-60
Stitches per inch/cm: 10-12/inch (4-5/cm)
Belgian Linen™
Machine wash warm or cool on a gentle/delicate setting. Machine dry on a low temperature setting. Max temperature for both wash and dry is 100°F (38°C). To prevent wrinkling it is suggested to not fully dry the linen during laundering. Iron on the reverse side of the fabric with steam to help soften. Do not bleach. Estimated shrinkage 9-11% length x 3-5% width.
Needle: Universal, Denim/Jeans; Size: 90, 100 (14, 16)
Thread: Coats & Clark Dual Duty XP General Purpose or Dual Duty XP Heavy; Mettler Seracor, Seralon, Silk Finish Cotton 40, or 50; Gueterman Sew-All Thread or Extra Strong; Size 30, 35, 40
Stitches per inch/cm: 10-12/inch (4-5/cm)