FAQs

 


GENERAL

What makes Lilyanne Design different?

We are woman-owned and founded, created by an artist and feature all original work. We make high quality products that aim to bring the classic designs into a modern world. 

What payment methods do you accept?

We accept American Express, Discover, Mastercard, Visa, Apple Pay, Meta Pay, Google Pay, PayPal and Vimeo. Only one credit card can be applied per order. Your card will be charged at the time your order is placed. All website pricing is listed in USD.

SHIPPING

How much does shipping cost?

Lilyanne Design ships within the continental US (not Alaska or Hawaii). Shipping costs are as follows:

  • 0-1 lb - $6.90
  • 1-5 lb - $9.90
  • 5-70 lb - $19.90       
For made to order items, shipping generally occurs within 5 to 8 business days. For all other items, shipping generally occurs within 3 to 4 business days. Reach out with any specific shipping questions or concerns.

Returns, Exchanges, and Refunds

For orders that are printed especially for each purchase, I am not able to offer returns, exchanges, or refunds. If there happen to be flaws or construction issues with your order, please email me. Include the Order ID found on the packing slip and images of the items in question. 

For products that are made in house at Lilyanne Design, returns, exchanges and refunds may be possible within the first week post purchase. Send me an email with your order ID and reason for desired return and I'll be happy to assist!

Items are missing from my order. Did they ship separately?

To protect your items from damage in transit, orders that include different product types will ship separately. This also helps to avoid any unnecessary delays, since some items are constructed in different locations on different timelines. 

You will receive a shipping confirmation email with more details as each partial order ships.

If you are still missing an item once all your packages have been received, please email me for further assistance. 

 

MISCELLANEOUS

Do you license your designs?

Yes! I would love for you to license my artwork to put onto your products. I look forward to building a long term relationship with you and your company. I believe my artwork can be a perfect fit! Reach out to me at anne@lilyannedesign.com.